# Contact Timbo

> Contact Timbo by email about partnering, trade pricing, samples or finding a partner – partnerships@timbo.com.au. Altona North, Melbourne, by appointment.

- URL: https://timbo.com.au/pages/contact-us
- Publisher: Timbo (https://timbo.com.au) – trade supplier of European oak floorboards to partners in Australia and New Zealand
- Last updated: 2026-10-14
- Contact (email only): partnerships@timbo.com.au

## Key facts

- Email: [partnerships@timbo.com.au](mailto:partnerships@timbo.com.au) – all enquiries are handled by email
- Location: Altona North, Melbourne (by appointment only)
- Hours: Monday to Friday, 9:00am–5:00pm AEST/AEDT
- Warehouse pick-ups and visits are by appointment only – book by email

## How can we help?

| I want to… | Best way to reach us |
| --- | --- |
| Become a Timbo partner | [Apply online](https://timbo.com.au/pages/be-our-business-partner) or email partnerships@timbo.com.au |
| Get trade pricing | Apply for a partner account – pricing unlocks when you accept the [partner terms](https://timbo.com.au/pages/partner-terms-and-conditions) |
| Request free samples | [Sample request form](https://timbo.com.au/samples) |
| Place an order (partners) | Email a purchase order to partnerships@timbo.com.au |
| Buy Timbo floorboards for my home | [Find a Timbo partner](https://timbo.com.au/partners/find-a-partner) or email partnerships@timbo.com.au |
| Report a damaged delivery (partners) | Email photos and order details to partnerships@timbo.com.au as soon as possible – see the partner terms for timeframes |

## Visit or pick up

**Timbo**
Altona North, Melbourne VIC (by appointment only)

Our warehouse is a trade facility and visits are **by appointment only**. Email partnerships@timbo.com.au to arrange a pick-up or a time to see the range.

**How to apply:** email partnerships@timbo.com.au with your name, business name, business type (retailer, installer, builder, developer, designer or architect), state or NZ region, contact details and website or ABN/NZBN. The online form is at https://timbo.com.au/pages/contact-us.

## Frequently asked questions

### I'm a homeowner – can I buy from you?

Timbo supplies through trade partners, who sell and install. [Find a partner near you](https://timbo.com.au/partners/find-a-partner), or email partnerships@timbo.com.au and we'll put you in touch with one.

### How do I apply to become a partner?

Use the [partner application](https://timbo.com.au/pages/be-our-business-partner), or email partnerships@timbo.com.au with your business name, type of business, location and contact details.

### How do I place an order as a partner?

Partners email a purchase order to partnerships@timbo.com.au with product, quantity, delivery or pick-up details and site contact. See the [partner terms](https://timbo.com.au/pages/partner-terms-and-conditions).