# Partner terms and conditions

> The terms that apply between Timbo and its trade partners – non-exclusive distribution, wholesale pricing, ordering, payment, delivery and defect reporting.

- URL: https://timbo.com.au/pages/partner-terms-and-conditions
- Publisher: Timbo (https://timbo.com.au) – trade supplier of European oak floorboards to partners in Australia and New Zealand
- Last updated: 2026-10-14
- Contact (email only): partnerships@timbo.com.au

## Key facts

- These terms form the agreement between the partner and Timbo. Wholesale pricing is unlocked once a partner accepts them.
- Partners receive a non-exclusive right to market and distribute Timbo products.
- Payment is in full upfront unless credit terms are agreed in writing.
- Orders are placed by email to partnerships@timbo.com.au with a purchase order.
- Defects must be reported within three days of receiving the goods.

> This page summarises the main points of the Timbo partner terms. The full terms are provided to every partner when they apply. If you have questions, email partnerships@timbo.com.au.

## 1. Agreement

These terms and conditions form an agreement between you (the **partner**) and Timbo. By accepting them you unlock Timbo wholesale pricing.

## 2. Appointment

Timbo grants the partner a **non-exclusive** right to market and distribute Timbo products. Partners may continue to sell other products and ranges.

## 3. Pricing and payment

- Wholesale prices are provided to partners after acceptance of these terms.
- Unless Timbo has agreed credit terms with the partner **in writing**, orders must be **paid in full upfront**.

## 4. Ordering

Partners place orders by email to **partnerships@timbo.com.au** with a purchase order that includes:

- the products and quantities required;
- the delivery address or pick-up arrangements;
- the requested delivery date; and
- a site or receiving contact name and phone number.

## 5. Delivery, inspection and defects

Partners must inspect goods on receipt. Any defects or damage must be reported to Timbo **within three (3) days of receiving the goods**, with photos and the order details, so Timbo can assess and resolve the claim.

## 6. Returns

Completed orders are generally final and non-returnable, except where goods are damaged. See the general [terms and conditions](https://timbo.com.au/pages/terms-and-condition).

## 7. Marketing

Partners may use Timbo product information, specifications and imagery supplied by Timbo to market Timbo products, and may be listed in the Timbo [partner directory](https://timbo.com.au/partners/find-a-partner).

## Questions

Email partnerships@timbo.com.au.