# Privacy policy

> How Timbo collects, uses and protects personal information from partners, enquiries and website visitors, in line with the Australian Privacy Principles.

- URL: https://timbo.com.au/pages/privacy-policy
- Publisher: Timbo (https://timbo.com.au) – trade supplier of European oak floorboards to partners in Australia and New Zealand
- Last updated: 2026-10-14
- Contact (email only): partnerships@timbo.com.au

Timbo respects your privacy. This policy explains how we handle personal information under the *Privacy Act 1988* (Cth) and the Australian Privacy Principles, and the *Privacy Act 2020* (NZ) where it applies.

## What we collect

When you contact us, apply to become a partner, request samples or place an order, we collect the details you give us – such as your name, business name, email, phone number, address, ABN/NZBN and information about your projects.

## How we use it

We use your information to respond to enquiries, assess partner applications, send samples, process and deliver orders, refer homeowners to partners, and – if you're a partner – send you product and marketing updates. We don't sell personal information.

## Partner directory

If you're a partner, we may publish your business name, address, phone, email and website in our [partner directory](https://timbo.com.au/partners/find-a-partner) so customers can contact you. Tell us at any time if you'd like your listing changed or removed.

## Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Some service providers we use (for example email and website hosting) may store data outside Australia.

## Access and correction

You can ask to see or correct the personal information we hold about you by emailing partnerships@timbo.com.au.

## Complaints

If you have a privacy concern, email partnerships@timbo.com.au. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au) or, in New Zealand, the Office of the Privacy Commissioner (privacy.org.nz).

## Contact

Timbo · Altona North, Melbourne (by appointment only) · partnerships@timbo.com.au