# Terms and conditions

> Terms and conditions for orders supplied by Timbo, including returns, damaged goods and claims within 30 days of receipt.

- URL: https://timbo.com.au/pages/terms-and-condition
- Publisher: Timbo (https://timbo.com.au) – trade supplier of European oak floorboards to partners in Australia and New Zealand
- Last updated: 2026-10-14
- Contact (email only): partnerships@timbo.com.au

> This page summarises Timbo's general terms of supply. For the full terms, or any questions, email partnerships@timbo.com.au.

## Orders

Timbo supplies European oak flooring and related products to trade partners. Orders are confirmed in writing by Timbo. Partner-specific terms are set out in the [partner terms and conditions](https://timbo.com.au/pages/partner-terms-and-conditions).

## Returns and damaged goods

Once an order has been successfully completed, it is considered **final and non-returnable**, except where goods are damaged.

Requests for collection or credit for damaged goods must be made **within 30 calendar days** from the date the goods were received. Partners must also report defects within the timeframe in the [partner terms](https://timbo.com.au/pages/partner-terms-and-conditions).

To make a claim, email partnerships@timbo.com.au with:

- your order number;
- photos of the damage and of the packaging; and
- the date the goods were received.

## Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any right or remedy that cannot be excluded under the Australian Consumer Law or, in New Zealand, the Consumer Guarantees Act 1993 or Fair Trading Act 1986, where those laws apply.

## Contact

Timbo · Altona North, Melbourne (by appointment only) · partnerships@timbo.com.au