# Delivery, pick-up and lead times for Timbo partners

> How Timbo delivers oak parquet to partners – dispatch from Altona North, pick-up by appointment, freight quoted per order to Australia and NZ, and receiving.

- URL: https://timbo.com.au/partners/delivery-and-lead-times
- Publisher: Timbo (https://timbo.com.au) – trade supplier of European oak floorboards to partners in Australia and New Zealand
- Last updated: 2026-10-14
- Contact (email only): partnerships@timbo.com.au

## Key facts

- Orders are dispatched from Timbo's warehouse at Altona North, Melbourne (by appointment only).
- Pick-ups are by appointment, Monday to Friday, 9am–5pm Melbourne time.
- Freight is quoted per order, Australia-wide and to New Zealand.
- Lead times are confirmed when you order.
- Defects must be reported within 3 days of receipt; damage claims within 30 days.

## How does Timbo delivery work?

Timbo dispatches every order from its warehouse in **Altona North, Melbourne**. Partners can **pick up by appointment** or have **freight quoted per order** to anywhere in Australia or New Zealand. Lead times depend on the order and are **confirmed when you order**. When the goods arrive, inspect them straight away: defects must be reported within **3 days**.

## Delivery options

| Option | How it works | Best for |
| --- | --- | --- |
| Pick-up, Altona North | By appointment only – book by email; Monday to Friday, 9am–5pm | Partners in and around Melbourne, urgent top-ups |
| Freight within Victoria | Quoted per order to your store, warehouse or site | Regional Victoria, site deliveries |
| Freight interstate | Quoted per order | Sydney, Brisbane, Perth, Adelaide, Canberra, Hobart and regional areas |
| Freight to New Zealand | Quoted per order; imported under normal NZ rules | NZ partners – see [partnering from New Zealand](https://timbo.com.au/partners/new-zealand) |

Location: **Altona North, Melbourne (by appointment only)**. Email **partnerships@timbo.com.au**.

## Lead times

Timbo doesn't publish standard lead times, because they depend on what you order, how much, current stock and where it's going. Put your **requested delivery date** on the purchase order, and Timbo confirms the lead time and freight when you order. For time-critical jobs:

- order as soon as the client signs, not when the subfloor is ready;
- check stock on large or mixed orders before you promise a date;
- allow time for acclimatisation on site before installation starts;
- for New Zealand, allow time for customs clearance – your customs broker will advise.

## What to put on your purchase order

A complete purchase order prevents most delivery problems. Include:

1. products and quantities (in boxes);
2. delivery address, or "pick-up";
3. requested delivery date;
4. receiving or site contact name and phone number;
5. access notes: stairs, no-truck zones, loading dock hours, tail-lift needed.

## Receiving checklist

Check every delivery on arrival, while the driver is there if possible. Orders are final except for damaged goods, so this check is your protection.

- [ ] **Count** the boxes against the delivery docket and your purchase order.
- [ ] **Check product and size** on the labels (for example herringbone 710 or 820mm).
- [ ] **Inspect packaging** for crushed corners, tears, water marks or wet cartons.
- [ ] **Note any visible damage** on the delivery paperwork before signing, where possible.
- [ ] **Open a sample of boxes** and check boards for damage, machining defects or anything unexpected.
- [ ] **Photograph** any problem: the box label, the damage and the docket.
- [ ] **Email partnerships@timbo.com.au within 3 days** with photos and your order details. Damage claims must be made within 30 days.

## Storing parquet on site

Solid oak responds to humidity, so how stock is stored before installation affects how the floor performs.

- **Deliver late.** Bring parquet on site after the building is enclosed and wet trades (plaster, tiling, screeds) are finished.
- **Store inside**, in the room it will be laid in or similar conditions, never outdoors or in an open garage.
- **Keep it flat and off the floor**, on bearers, away from fresh concrete, and out of direct sun.
- **Keep it in its packaging** until your installer is ready to acclimatise and lay it.
- **Measure moisture.** Timber equilibrium moisture content is about **11% at 25°C and 60% relative humidity**, rising to about **16% at 80% RH** ([ATFA](https://www.floorchoices.com.au/information-sheets/acclimatisation-of-timber-flooring/)). Install within about **±2%** of the expected in-service level ([WoodSolutions](https://www.woodsolutions.com.au/timber-wiki/moisture-guide)).

Our guides on [acclimatising oak flooring](https://timbo.com.au/guides/acclimatising-oak-flooring) and [moisture content](https://timbo.com.au/guides/moisture-content-timber-flooring) explain how to measure and when to start. For slabs, read [installing parquet over a concrete slab](https://timbo.com.au/guides/installing-parquet-over-concrete-slab).

## Ordering the right quantity

Running short mid-job costs time and freight. Calculate the area, add the waste allowance your installer sets for the pattern, and round up to whole boxes. A box of the 710mm herringbone covers about 1.4 m²; coverage for the 820mm box is confirmed on order. See [how many boxes of flooring](https://timbo.com.au/guides/how-many-boxes-of-flooring).

**Become a Timbo partner:** Wholesale pricing, free samples and marketing support for flooring businesses in Australia and New Zealand. → https://timbo.com.au/pages/be-our-business-partner

## Frequently asked questions

### How long does Timbo take to deliver?

Lead times are confirmed when you order, because they depend on the products, quantities, stock on hand and destination. Tell us your required date on the purchase order and we'll confirm what's achievable.

### Can I pick up my order from the warehouse?

Yes, by appointment. Email partnerships@timbo.com.au to book a time at Altona North, and bring a vehicle that can carry the boxes flat and dry.

### Does Timbo deliver to Sydney, Brisbane and Perth?

Yes. Freight from Melbourne is quoted per order to anywhere in Australia, and to New Zealand.

### What if boxes arrive damaged?

Note the damage on the delivery paperwork if you can, photograph the boxes and contents, and email Timbo with your order details. Defects must be reported within 3 days of receipt, and damage claims made within 30 days.

### How should parquet be stored on a building site?

Inside an enclosed, weathertight room, after wet trades are finished, flat and off the floor, and away from direct sun and moisture sources. Keep it in its packaging until your installer is ready to acclimatise and lay it.

## Related pages

- [How the Timbo partner program works](https://timbo.com.au/partners/how-it-works) – Step by step: apply, accept the partner terms to unlock wholesale pricing, get samples and marketing, order by email purchase order, then dispatch or pick-up.
- [Acclimatising oak flooring](https://timbo.com.au/guides/acclimatising-oak-flooring) – How to acclimatise oak flooring in Australia and NZ: equilibrium moisture content (EMC), ATFA figures, the ±2% rule, climate examples and a step-by-step method.
- [Moisture content in timber flooring](https://timbo.com.au/guides/moisture-content-timber-flooring) – Moisture content in timber flooring explained: MC vs EMC, the 8–14% Australian interior range, the ±2% rule, and how to measure oak and slab moisture.