Floorboards FAQ: answers for homeowners, builders and flooring businesses

Yes. Lighting is one of Timbo's two main ranges. Indoor lighting includes 3- to 10-light E14 chandeliers and crystal wall lights; outdoor lighting includes aluminium and glass wall lanterns, hanging lanterns and post lights from 48cm to 72cm.

Yes. Partners can order oak floorboards and lighting on the same account – useful for renovations and new builds. Email partnerships@timbo.com.au.

A licensed electrician. In Australia and New Zealand, fittings connected to mains wiring must be installed by a licensed electrician.

Timbo is a Melbourne-based trade (wholesale) supplier of Prime grade European solid oak floorboards and parquet. It supplies flooring retailers, installers, builders and designers across Australia and New Zealand, who sell and install for their clients. Read more about Timbo.

No. Timbo does not sell or install direct to homeowners – partners sell and install. Find a Timbo partner or email partnerships@timbo.com.au and we will connect you with one.

Contact a Timbo partner, who will show you samples, measure, quote and install. Listed partners are in Melbourne; elsewhere, email partnerships@timbo.com.au and we will connect you with the nearest partner. See find a partner.

Timbo's head office and warehouse are at Altona North, Melbourne (by appointment only), in Melbourne. Contact details are on the contact page.

Yes, by appointment. Pick-ups and visits are arranged in advance; Timbo's hours are Monday to Friday, 9am to 5pm Melbourne time. Email partnerships@timbo.com.au to book.

Listed partners are Provincial Floors (Pascoe Vale), Brighton Flooring (Bentleigh), No.1 Flooring (Balwyn North), Mr. Floor Melbourne (Thomastown), Starwoods Timber Flooring (Thomastown), Xcell Homes (Clayton South) and Sun Floors (Hoppers Crossing). See the partner directory and Melbourne page.

Timbo is appointing partners in other Australian cities and in New Zealand, and no partners are listed outside Melbourne yet. Email partnerships@timbo.com.au and we will connect you with the nearest partner. Local flooring businesses are welcome to apply.

Flooring retailers and showrooms, installers, builders, developers, interior designers and architects in Australia and New Zealand. See the partner program for details by business type.

Apply online, email partnerships@timbo.com.au. Once you accept the partner terms, wholesale pricing is unlocked.

No. There is no fee to join the Timbo partner program. See how it works.

No. The program is non-exclusive, so you can keep stocking other brands alongside Timbo.

Wholesale pricing, free samples, a quality guarantee, sales and marketing support (product content, specifications, imagery and guides), a listing in the partner directory and enquiries from the Timbo website referred to partners. See marketing support.

Wholesale pricing is unlocked when a partner accepts the partner terms. Timbo does not publish trade prices online – see trade pricing.

There are no container minimums – partners order from Melbourne stock. For any other order requirements, ask Timbo.

By email purchase order to partnerships@timbo.com.au. Payment is in full upfront unless written credit terms have been agreed.

Defects must be reported within 3 days of receipt, and damage claims made within 30 days. Orders are final except for damaged goods. Full details are in the partner terms.

Yes. Enquiries that come through the Timbo website are referred to partners, and partners are listed in the partner directory. Timbo does not compete with partners for homeowners.

Prime grade European solid oak parquet, 18mm thick with tongue and groove: herringbone, chevron and pattern parquet.

Two sizes: 710 × 123 × 18mm (standard) and 820 × 123 × 18mm (large). Both are Prime grade European solid oak in a natural brown tone. See the herringbone product.

A box of the 710mm herringbone holds 16 panels, about 1.4 m². For the coverage of an 820mm box, ask Timbo.

Divide the floor area plus your installer's recommended waste allowance by the m² per box, then round up – for the 710mm size that is about 1.4 m² per box. Pattern floors need more waste than straight boards. See how many boxes of flooring.

Prime grade, the cleanest and most uniform appearance grade of European oak. Read the oak flooring grades guide.

Timbo's herringbone and chevron parquet is solid European oak, 18mm thick, so it can be sanded and refinished many times. The Hybrid Oak Timeless Pattern Parquet is 15mm patterned oak squares, 450 × 450mm and 800 × 800mm. Compare solid vs engineered oak.

Solid Oak Chevron Parquet is Prime grade European oak, 18mm solid, with angled ends that form a continuous V. See the chevron product and herringbone vs chevron.

Yes. Trade partners and their clients can request free samples. Homeowners can see samples through a Timbo partner.

No. Installation is done by Timbo partners and their installers. Find a partner for supply and installation.

Yes. It is normally glued to a flat, dry slab with a moisture barrier or moisture-barrier adhesive, following the adhesive maker's limits. See installing parquet over a concrete slab.

Timber should be installed close to the moisture content it will live at – within about ±2% of its in-service equilibrium moisture content, according to WoodSolutions. Your installer will check and acclimatise as needed. See acclimatising oak flooring.

Australian interiors typically sit at 8–14% equilibrium moisture content, so the right figure depends on the house and region. Ask Timbo about moisture content at dispatch. Read moisture content in timber flooring.

Ask Timbo and your heating supplier before specifying. Engineered timber is generally preferred over heating, and floor surfaces are usually limited to about 27°C with a floor sensor. See underfloor heating and oak flooring.

Solid oak swells and shrinks as humidity changes, so a gap is left at walls and fixed objects to let the floor move without lifting. See expansion gaps for solid parquet.

It depends on the batch – ask Timbo which batches are currently raw or pre-finished. See raw vs pre-finished oak flooring for the pros and cons.

Oil gives a soft, natural matt look and can be spot-repaired; polyurethane forms a harder film with less routine maintenance. See oil vs polyurethane finish.

Yes. European oak takes white-wash, lime-wash, stains and smoked (fumed) finishes well, which is a big part of its appeal. See our oak flooring guide.

Many times over its life, because the timber is solid oak all the way through. The exact number depends on how much is removed each time and the condition of the floor.

Vacuum or sweep regularly, use a damp (not wet) mop with a cleaner suited to the finish, put mats at entries and felt pads under furniture. See oak floor care and maintenance.

Yes. Stair treads need P3 (dry) or P4 (wet) slip resistance under the NCC and AS 4586; level internal floors are not generally given a mandatory rating. See slip resistance on timber stairs.

Timbo does not publish retail prices. Homeowners get a supplied-and-installed quote from a Timbo partner; flooring businesses receive wholesale pricing after accepting the partner terms.

As a guide, raw solid French oak herringbone is listed at about $94.99/m² incl. GST at Melbourne retailers, and engineered oak herringbone costs about $160–$320/m² installed. See the herringbone flooring cost guide.

Herringbone labour typically costs $60–$100/m² for standard layouts and $90–$120+/m² for complex ones, plus sanding and coating of $30–$70/m² for raw floors. See parquet installation cost.

Indicative 2026 prices incl. GST: solid Australian hardwood about $55–$130/m² supply and $120–$367/m² installed; hybrid about $55–$120/m² installed. Read the timber flooring cost guide.

Freight from Melbourne is quoted per order, Australia-wide and to New Zealand. See delivery and lead times.

Yes. Importers of regulated timber products must run a due-diligence system under the Illegal Logging Prohibition Act 2012, reformed with rules in force from 3 March 2025. See illegal logging compliance.

Ask Timbo for the current certificates for the batch you are buying. Our FSC and PEFC guide explains chain of custody.

The EU Deforestation Regulation applies to EU timber operators from 30 December 2026, adding traceability requirements in the EU supply chain. See EUDR and European oak.

Often, yes. AS 3959 regulates elevated subfloors and flooring exposed to radiant heat, not internal floors laid over a slab. See timber flooring in bushfire areas.

No. Tasmanian oak is a trade name for Australian eucalypt species. Timbo supplies true European oak (Quercus robur and Q. petraea). See European oak vs Tasmanian oak.

Yes. Timbo supplies trade partners in New Zealand from Melbourne, with freight quoted per order. See Timbo in New Zealand.

Through a Timbo partner. Timbo is appointing partners in New Zealand – email partnerships@timbo.com.au to be connected. See the wood flooring NZ guide.

As a guide, engineered oak costs about NZD $99–$320+ per m² incl. 15% GST, with installation around $40–$150 per m². See oak flooring cost NZ.

Yes, once the slab is dry enough – BRANZ guidance is 75% relative humidity or less at the slab surface, which can take months on a new slab. See timber flooring over a slab in NZ.

Wood products imported into New Zealand must meet MPI import health standards. See NZ timber flooring imports and MPI.